Privacy Policy
We capture information about you on our website to improve your experience.
Who we are
We are Rebecca Jordan-Haylock trading as House of Three, under VAT Registration Number 390627188, and have our registered office at 12 Gordon Place, West End, Woking, Surrey, GU24 9GH.
We take your privacy seriously and so this privacy policy explain how and why we use your personal informaiton.
What is a Privacy Notice?
This notice contains our obligations and promises to you about the different types of personal data we might collect about you when you shop, make contact with us, or browse with us. It explains how we’ll store, handle and protect your data.
What personal data do we collect and when?
We may collect the following information about you:
Title, name and surname, date of birth/age, gender and other relevant demographic information
Contact details including postal address, including billing and delivery addresses, email address and any relevant telephone numbers
Social media handles
Purchase and order information
Interactions with us eg. contacting our Client Services Team (we may record your calls), or visits to our website
IP address and information about the device you use to browse our website
Your communication and marketing preferences
Any other publicly available data which has been shared via a public platform
Information from cookies, including information on the devices you may use to make a purchase (please see our separate cookie policy here)
Your location
Any online browsing activities, including which items you store in you shopping cart
Information you provide in your reviews of us, or survey responses
Please note that this list is not exhaustive and in specific instances, we may need to collect additional data for the purposes set out in this notice. Some personal data is collected directly for example when you set up an online account on our website or send an email to our customer support team. Other personal information and data is collected indirectly, for example when you browse our website or undertake online shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources. Our website is not intended for use by anyone under the age of 16 and we do not knowingly collect data relating to children.
We collecting information in the following circumstances:
When you register to use our website
When you allow social media sites to provide your data to us
When you contact us by telephone or email
When completing any of our surveys of leaving us a review
When completing any forms for transactional, employment or other purposes
When you’ve given third part permission to share with us the information they hold about you
How do we use your personal data?
To all us to handle your orders, deliver products and process your payments and refunds (including to ensure secure payment and prevent fraud)
To enable us to personalise your shopping experience on our website
To manage any accounts you hold with us
To respond to your queries, refund requests and customer service enquiries
To keep record of when and why you contact us and to keep your contact details up to date
For statistical purposes, analytical purposes or survey purposes, so that we can improve our website and the services offered to you
To enable third parties to carry out technical, logistical or other business functions on our behalf such as advertising on social media sites you might use and visit. Our ability to do this will depend on the privacy settings you have on your social media accounts
Where you are an existing customer, or have otherwise given us your data, and have not opted out. Or where you have consented, we use your data to send you information about our business, products and services we think may be of interest to you, as well as notifying you of special offers
To show you promotional communications through online media as you browse the web
In order to help us manage our customer relationships, we use third party platforms. These platforms assist us to do lots of things, including conducting email marketing campaigns, advertising online, undertaking customer analytics, plan and put on events, fulfilling orders, making deliveries, returns and refunds etc. We therefore pass on your personal data to these third parties, on the condition that they agree to handle your information in-line with this notice.
Marketing
Promotional Communications
We use personal data for marketing purposes and may send you postal mail, texts and/or We may also show you online media communications through external social media platforms and search engines.
You have the right to opt out of receiving promotional communications at any time by:
Informing us that you wish to change your marketing preferences by contacting us at: info@houseofthree.co.uk
Making use of the simple “unsubscribe” link in emails or “stop” number for texts; and/or
Contacting our data protection officer via email at: info@houseofthree.co.uk or by post to the data protection officer, House of Three, 12 Gordon Place, West End, Woking, Surrey, GU24 9GH
Personalisation and Automated Decision Making
If you visit our website, you may receive personal banner advertisements whilst browsing websites of other companies. Any banner advertisements you see will relate to your browsing activity on our website from your computer or other devices.
These advertisements are provided by us via external market leading specialist providers using techniques such as pixels, web beacons, ad tags, mobile identifiers and ‘cookies’ placed on your computer or other devices. You can remove or disable cookies at any time.
We may collect data directly from you, as well as analysing your browsing and purchasing activity online and your responses to marketing communications. The result of this analysis, together with other demographic information and data, allow us to ensure that we contact you with information on products, services, offers and promotions that are tailored and relevant to you. To do so, we use software and other technology for automated decision making. We may do this to decide what marketing communications are suitable for you and this activity is based on our legitimate interests to develop and improve our products and services.
Also to provide more personalised services and experiences, we may review data held by external social media platform providers about you, for example, details on your Instagram or Facebook profiles that you have chosen to make publicly accessible such as your name, date of birth.
We aim to update you about products and services which are of interest to you as an individual. To help us do this, we process data by profiling and segmenting, identifying what our customers like and ensuring messages we send to them are relevant based on their demographics, interests, purchase behaviour, online web browsing activity and engagement with previous communications. We may also use your data to exclude you from communications which we feel are irrelevant to you.
Another example of how we may tailor our communications with you is that we may group individuals with similar interests using this data so that we can send them product news of promotional offers that are relevant to that shared interest.
You have the right to opt out of any automated processing, including profiling, at any time by:
Informing us that you wish to opt out of automated processing by contacting us at: info@houseofthree.co.uk and/or contacting our data protection officer via email to: info@houseofthree.co.uk
Why are we allowed to handle and store your personal data?
There are several legal bases which allow us to use your personal data. The following sets out more detailed explanations of the bases we rely on to collect and process your personal data:
Consent
If you visit our site and are not an existing customer, we might ask for your consent to process your data, so that we can send you special offers and news.
Contractual Obligations
Our primary use of this basis is when you purchase our products. In this situation it is necessary for us to process your personal data in order to fulfil your order and send your goods to you.
Legal Compliance
In some circumstances, we may be legally required to collect and process your data eg. to pass it on to the police if criminal activity is suspected.
Legitimate Interest
It may be necessary to use your date to help us run our business. For example, to action any changes to your account that you request, or to personalise the services we provide, with the aim of improving your customer experience. We will only use your data in these instances, where doing so does not materially impact your rights, freedom or interests.
How do we protect your personal data?
It is our duty to protect all personal data gathered and in order to do this our teams follow our internal data management policies and handle data with the greatest level of care. THey do this by using various security technologies and internal procedures to ensure that it is kept safe and secure.
How long do we keep your personal data for?
We only keep your personal data for as long as is necessary for the purpose for which it was collected (subject to any legal requirements). Once it is no longer necessary, we will either delete the date, or anonymise it. The use of anonymised data helps us to optimise our customer service.
Who else sees your personal data?
Sometimes we will share your personal data with trusted third parties. We will do this in the following circumstances:
To process your order eg. with delivery drivers, or with third party payment service providers
To handle complaints eg. with our Client Services Team
To detect any fraudulent activity, or assist law enforcement authorities
To help us offer you a more personalised shopping experience by sending you offers and updates
When we share information with third parties, we will ensure that:
We only provide the data that they need to perform their specific function and service
They only use the data provided as intended
They have the requisite measures in place to protect your data and delete it once the function and/or service has been performed, or delete it when we cease working with them
Where is your data stored?
To deliver products and services to you, it is sometimes necessary to share your personal information outside of the European Economic Area (EEA). This will typically occur when service providers are location outside of the EEA or if you are based outside of the EEA. These transfers are subject to special rules under data protection laws.
If we transfer your personal information outside of the EEA, we will ensure that the transfer will be compliant with data protection legislation and all personal data will be secure. Our standard practice is to access the laws and practices of the destination country and relevant service provider and the security measures that are to be taken as regards to the data in the overseas location; alternatively, we use standard data protection clauses.
What rights do you have over the data we store and how can you ask us to stop storing it?
You have the right to correct any information that we store which might be incorrect, incomplete or out of date. You can do this by contacting our customer services team by emailing: info@houseofthree.co.uk
If we are processing your personal data based on our legitimate interest, you have the right to ask us to stop. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data
You have the right at any time to stop us sending you marketing material. You can do this in the following ways:
Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails for that particular division
Contact us by emailing: info@houseofthree.co.uk
Write to FAO:
The Data Protection Officer; House of Three, 12 Gordon place, West End, Woking, Surrey, GU24 9GH
Please note that you may continue to receive communications for a short period of time after changing your preferences whilst our systems are fully updated.
Please not that if you follow a link which clicks through to a third party site, this notice will not apply and you will need to review that third party’s privacy terms and conditions/
You have the right to ask us what data we hold which concerns you. Please submit your query in writing and include the following:
Full Name (we will ask you to verify your identity)
Full Address
Email Address
Phone Number
Specific Details on what you require or are requesting
We will process your request and will either respond within 30 days, or, contact you to gather more information before we fulfil your request. In the event that we might refuse to fulfill your request (for example if it’s unreasonable), we will give a full explanation as to why.
Please submit your requests through the following channels:
House of Three, 12 Gordon Place, West End, Woking, Surrey, GU24 9GH
Or send an email to: info@houseofthree.co.uk
What to do if you are unhappy with how we handle your data?
Your first port of call should be to contact our data protection officer. However if you still feel that your data is not being handled appropriately, you have the right to lodge a complaint with the information commissioner’s office.
You can contact them by calling 0303 123 1113, or online at www.ico.org.uk/concerns (this links through to a third party website over which we have no control)
If you are outside of the UK, please contact the relevant data protection regulator in your country of residence.
We may update this notice and our policies from time to time, so please check back here for the latest version.